1. Reservations: • Reservations are subject to availability. • We reserve the right to release unclaimed reservations after 15 minutes from the reserved time. 2. Order and Payment: • All orders are subject to the prices and menu items available at the time of ordering. • Payment is required upon receipt of services. 3. Cancellations and No-Shows: • If you need to cancel or modify a reservation, please do so at least 24 hours in advance. • Failure to cancel within the specified time frame or a no-show may result in a cancellation fee. 4. Seating and Accommodation: • We make every effort to accommodate seating preferences, but seating is subject to availability and cannot be guaranteed. • We reserve the right to limit the duration of seating during peak hours. 5. Conduct and Behaviour: • We expect all customers to conduct themselves respectfully towards our staff and other guests. • Any disruptive or inappropriate behaviour may result in refusal of service, expulsion from the premises or a ban from the premises. 6. Alcohol Policy: • We comply with all local laws and regulations regarding the service of alcoholic beverages. • Customers must be of legal drinking age to order and consume alcoholic beverages. Valid identification may be required. 7. Allergies and Dietary Restrictions: • We strive to accommodate dietary restrictions and allergies, but we cannot guarantee cross-contamination-free preparation. • Customers with severe allergies are advised to inform our staff and exercise caution. 8. Intellectual Property: • All content, including images, logos, and text, on our website and promotional materials are the property of Harvey's Bar/Kitchen and may not be used without permission. 9. Liability: • We are not responsible for any loss, damage, or theft of personal belongings. • Customers assume full responsibility for their own safety while on the premises. 10. Changes to Terms & Conditions: - We reserve the right to update these terms and conditions at any time. Any changes will be effective upon posting on our website. 11. Contact Information: - If you have any questions or concerns about our terms and conditions, please contact us - details can be found on our website.
We do not store credit card details nor do we share customer details with any 3rd parties. • Privacy Policy for Harvey's Bar/Restaurant Website Effective Date: 01.08.2023 At Harvey's Bar/Kitchen, we are committed to maintaining the privacy and protection of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our website. By visiting and using our website, you consent to the practices described in this policy. Information We Collect: 1. Personal Information: We may collect personal information such as your name, email address, phone number, and any other information you provide when you make a reservation, sign up for our newsletter, or contact us through our website. 2. Payment Information: If you make reservations or purchases through our website, we may collect payment information, such as credit card details. However, we do not store this information on our servers; it is securely processed by our payment gateway provider. 3. Automatically Collected Information: Our website may collect certain information automatically, including your IP address, browser type, operating system, and the pages you visit. This helps us improve our website and understand how visitors use it. How We Use Your Information: 4. We use your personal information to process reservations, respond to your inquiries, and provide you with the services you request. 5. We may send you promotional emails or newsletters if you have opted in. You can opt-out of receiving these communications at any time. 6. We use automatically collected information to analyse website usage patterns and improve our website's content and functionality. Disclosure of Your Information: 7. We do not sell, rent, or share your personal information with third parties for their marketing purposes. 8. We may share your information with trusted service providers who assist us in operating our website and providing services to you. These service providers are contractually obligated to protect your information. 9. We may disclose your information to comply with legal requirements, enforce our policies, or protect our rights, safety, or the rights, safety, or property of others. Data Security: We take reasonable measures to protect the information you provide to us from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage system can be guaranteed to be secure. Your Choices: You can update or correct your personal information by contacting us directly. You can also opt-out of receiving promotional emails by following the instructions provided in the email. Changes to this Privacy Policy: We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a prominent notice on our website. Contact Us: If you have any questions or concerns about our Privacy Policy, please contact us - details can be found on our website.
At Harvey's Bar/Kitchen, we strive to provide you with exceptional dining and drinking experiences. If you have any concerns or issues with your visit, please review our returns policy below: 1. Order Accuracy and Quality: We take great care to ensure the accuracy and quality of all orders. If you believe there is an error with your order or that the quality of the food or beverages does not meet your expectations, please notify our staff immediately. We will work to rectify the situation promptly. 2. Allergies and Dietary Restrictions: We are committed to accommodating various dietary restrictions and allergies. If there has been an oversight in addressing your specific dietary requirements, please inform our staff so that we can make the necessary corrections. 3. Refunds and Exchanges: As our products are perishable and prepared to order, we typically do not offer refunds or exchanges for items that have been consumed. However, if you experience an issue with your order, please bring it to our attention during your visit, and we will make every effort to address it in a satisfactory manner. 4. Reservation Deposits and Cancellations: For events or reservations that require a deposit, the deposit amount may be non-refundable if the event is cancelled within a certain time frame. Please refer to the specific terms provided at the time of reservation. 5. Feedback and Concerns: We value your feedback and take your concerns seriously. If you encounter any issues during your visit, please let us know immediately, so we can address them and improve our services. 6. Contact Information: If you need to discuss a concern or inquire about a potential return, please reach out to our customer service team at [phone number] or [email address]. We're here to assist you. Please note that this returns policy is subject to change, and we encourage you to check our official website or contact us directly for the most up-to-date information. Thank you for choosing Harvey's Bar/Kitchen. We appreciate your patronage and are committed to providing you with an enjoyable experience.
